Business Overview
Client: Puri Self Drive Car Rental
Owner: Biswal
Location: Odisha, India
Service Area: Puri, Odisha
Business Established: 2019
Category / Subcategory: Car Leasing Service
About Puri Self Drive Car Rental, Odisha
Puri Self Drive Car Rental is a car rental business in Puri, Odisha, and has had its Google Business Profile for almost seven years to help clients find its services through Google Search and Google Maps.
Challenge
Our client contacted us to help him recover his suspended Google Business Profile.
In our first assessment, we found the reason for suspension: the business changed its location, but the location was not updated in its Google Business Profile.
Thus, there was an inconsistency between the actual and the listed address on the Google Business Profile. In order to resolve the issue, there was a need to assess the business setup, analyze the available documents, and make a decision on whether the profile can be appealed.
Initial Analysis and Findings
Before taking any action, we asked the client two important questions:
- Was there a physical address for the business at the address given in the profile?
- Was the business run as a storefront or as a Service Area Business (SAB)?
The client has confirmed that Puri Self Drive Car Rental functioned as a storefront business; the business has recently moved and is no longer based at its old address, the previous address having been left out of the Google Business Profile.
From this information, we concluded that the address discrepancy was probably the cause of the suspension and then looked at the client’s supporting documents in order to determine the right business address and to prepare for the appeal process.
How We Resolved the Google Business Profile Suspension
The approach we adopted for Google Business Profile Suspension Recovery is to fix the business address and then file an appeal backed by the documentation that was available.
- Checked the Supportive Document
The document sent by our client was gone through in order to confirm the exact information regarding the business and the address.
- Fixed Business Address in Google Maps
The business address in Google Maps was fixed in order to match the address in the supporting documents.
- Checked Appeal Eligibility
Having looked at the profile and the available documents, we decided that an appeal should be filed.
- Submitted the Appeal
We sent in the appeal together with a full explanation of the issue concerning the address, and we attached the supporting documents so that Google could verify the business information.
Result
Our GBP SEO team corrected the business address and map pin on Google Maps, ensured the profile details matched the supporting documents, and handled the appeal process, helping the client get the profile reinstated within one day.
The recovery action regained the client’s access to their Google Business Profile following its suspension and subsequent disabling.
The business now have a stable and verified online presence.
Client Feedback:
Conclusion
This case explains the importance of keeping Google Business Profile information accurate, especially in the case of a business moving to a new location. A profile that is already well-established can still be suspended if the address it lists does not match the business’s true location.
Before submitting an appeal, businesses should review their profile details, correct any discrepancies, and prepare supporting documents that match the information provided to Google.
