Business Overview
Business Name: Aries Oro-facial Dental Clinic – Dr Tushar MDS ( Prostho )
Owner: Dr Tushar
Location: Gujarat, India
Service Area: Vadodara, Gujarat
Category/Sub-Category: Dental clinic
Business Established: 2019
About Aries Oro-facial Dental Clinic - Dr Tushar, MDS (Prostho), Vadodara Gujarat
The Aries Oro-facial Dental Clinic – Dr. Tushar MDS (Prostho) is a dental clinic based in Vadodara, Gujarat. The clinic was started in 2019 and provides various dental treatment services under the care of Dr. Tushar, an MDS Prosthodontist. The clinic uses its Google Business Profile to help customers find its services online.
Challenge
The client contacted us because he was facing issues while posting his updates and offers on his Google Business Profile. In addition to that, he observed that there were two listings in his dashboard, one marked as “Duplicate” and the other as “Permanently closed.”
This created confusion regarding the active profile and online presence of the dental clinic. The client needed help in finding the cause of the posting issue and sorting out both listing status.
Initial Analysis and Findings
We started by checking the Google Business Profile of the dental clinic and its Posts/Updates section. There wasn’t any technical issue that would stop any posts from being posted.
To ensure this, we published one post from our end, and it was approved by Google immediately. It was clear that this profile could be used for posting.
After this, we asked the client to send the rejected post. We took a look at it and found out that there is too much text in it, and advised the client to use an image which has lesser text in the future.
Both the business listing profiles were also checked as per Google’s guidelines to determine the status of the duplicate and permanently closed status label.
How We Resolved the Issue for Aries Oro-facial Dental Clinic - Dr Tushar MDS (Prostho)
Our team took the following steps to address the problems:
- Tested the posting capability
Published a test posting to ensure that the posting could be accepted by the profile.
- Recognized the Image issue
Reviewed the image that had been uploaded earlier and the reason why a photo with very little text should be used in future postings.
- Reviewed both listings
Reviewed the two listings and identified how the errors should be fixed in order for them to meet the acceptable standards of Google.
- Fixed Profile Status
Fixed the status “Permanently Closed” on the other profile, making the profile status “Open.”
- Removed duplicate listing
Addressed the issue of duplicate listing and made the right Google Business Profile available.
Result
Our team’s intervention rectified the dental clinic’s Google Business Profile:
- The proper Google business profile is now live and is open.
- The duplicate listing has been removed.
- The test update was approved immediately, proving that posting was successful.
The client was advised on creating clear posts for future postings.
Aries Oro-facial Dental Clinic – Dr Tushar MDS (Prostho) on Google Search
Client Feedback
Conclusion
The case study from Aries Oro-facial Dental Clinic serves as a reminder that a rejected post on Google Business Profile does not necessarily mean it was a technical issue. In this case, the test showed that the posting was working, while reviewing the submitted image helped identify a potential content-related issue.
Our GBP SEO team reviewed the posting status and audited both listings, which helped restore the right profile and resolve the duplicate listing problem. The clinic can now manage its Google Business Profile with more clarity and direction on posting updates and ensuring the correct information on its business profile.
